PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCEPTANCE.
By using the 1win Services, you confirm that:
By using the gaming services, you also agree and confirm that:
We expect each of our users to be responsible while playing. However, we draw your attention to the fact that the decision to use the Services is entirely yours, and you do so solely at your own choice, discretion, and risk. By using the Gaming Services, you confirm that you are fully aware that there is a risk of losing money when playing and that you are fully responsible for any such losses. By using the Gaming Services, you confirm that you do not have and will not have any claims against us or any of our partners, directors, officers, or employees regarding your play and losses.
By visiting any part of the Website or opening a gaming account, you agree to all the terms of the User Agreement (hereinafter referred to as the Agreement), the Privacy Policy, the terms of promotional activities, betting rules, bonuses, and special offers available on the Website. Before accepting the terms of the Agreement, you must carefully read all of its terms. If you do not agree with this Agreement, you must stop using the Website. English: Any subsequent use of the Website will be deemed as your acceptance of all the terms of this Agreement.
1. Basic Provisions
1.1. Bet – an agreement concerning winnings concluded between the client and the bookmaker according to the established rules; in this case, the outcome of the agreement depends on an event that is unknown whether or not it will happen. Bets from clients are accepted in accordance with the terms and conditions of the bookmaker.
1.2. Outcome – the result of the event(s) on which the bet was placed.
1.3. Client – a person placing a bet on the outcome of an event with the bookmaker.
1.4. Line – a set of events, possible outcomes of these events, odds for possible outcomes of these events, their date and time, after which the bookmaker stops accepting bets on the outcomes of these events.
1.5. Cancellation of bet – an event for which the calculation and payment of winnings are not made. In the event of a “bet cancellation” under the terms of this Agreement, the transaction between the organizer and the client is considered invalid and a refund is made for such bet.
1.6. Regular match time is the duration of the match in accordance with the rules of the competition for a given sport, including added time. Regular match time does not include extra time, overtime, penalty shootouts, free throws, etc.
1.7. All bets are settled based on the information provided by the data processing center.
1.8. When calculating winnings, the bettor is obliged to check the accuracy of the accrued winnings. In case of disagreement with the accrued winnings, notify the bookmaker about this, indicating in the request your account number, date, time, event, amount, selected outcome of the event, odds, as well as the reasons for disagreement with the accrued winnings. All claims regarding accrued winnings are accepted within 10 (ten) days.
1.9. A bet placed by a client on a specific outcome of an event is considered won if all outcomes specified in such bet are correctly predicted.
1.10. The terms and conditions of betting (odds, handicaps, bets on totals, maximum bet limits, etc.) may be changed after any bet, while the terms and conditions of previously placed bets remain unchanged. Before concluding an agreement, the client is obliged to inquire about any changes to the current line.
1.11. Bets placed on events whose outcome is known at the time of the bet may
be settled with odds of “1.”
1.12. In accordance with this Agreement, in the event of a disagreement arising between the client (party to the agreement) and the bookmaker regarding the execution and implementation of the agreement concluded between the client (party to the agreement) and the bookmaker regarding winnings, including issues regarding the payment of winnings, the outcome of events, winning odds, issues of other essential terms of the concluded agreement, as well as issues regarding the recognition of the agreement as not concluded or invalid, the parties shall establish a mandatory claims procedure for resolving the disagreements that have arisen (pre-trial procedure).
1.13. The claim shall be filed within 10 (ten) days from the date when the person learned or should have learned of the violation of his or her rights. The claim must be accompanied by all arguments and facts confirming and substantiating the claims stated therein. In the absence of arguments sufficient to justify the claims stated in the claim, the claim shall be returned without consideration.
1.14. In the event of personnel errors when accepting bets (obvious typos in the proposed list of events, discrepancies between the odds in the line and the bet, etc.), in case of deviation from these Rules when accepting bets, as well as in the event of other arguments confirming the incorrectness of bets, the bookmaker reserves the right to declare bets on such terms void. Payouts on these bets are made at odds of “1”.
1.15. If suspicions arise regarding unfairness in matches, the company has the right to block bets on a sporting event until a final decision is made by an international organization and to declare bets void if unsportsmanlike conduct is established. Payouts on these bets are made at odds of “1”. The administration is not obligated to provide bettors with evidence or conclusions.
1.16. In the event that there was an obvious error in our odds, such a bet will be calculated in accordance with the final result at the current odds corresponding to this marker.
1.17. The bookmaker does not accept claims regarding discrepancies in the transliteration (translation from foreign languages) of team names, player names, and competition venues. All information provided in the tournament title is of an auxiliary nature. Any possible errors in this information will not constitute grounds for the return of bets.
1.18. The company reserves the right to close a gaming account and cancel all bets placed on this account if it is established that the bettor had information about the outcome of the event at the time the bet was placed. In this case, the bookmaker’s administration is not obliged to provide bettors with any evidence or conclusions.
1.19. The original text of these General Terms and Conditions is written in English. The English version takes precedence over other versions (translations), which are published solely for the convenience of customers.
2. Basic rules for accepting bets
2.1. The bookmaker has the right to limit the maximum bet and odds for individual events, as well as limit or increase the maximum bet and odds for any specific customer without notice or explanation.
2.2. Acceptance of repeat bets on one outcome or a combination of outcomes from one player may be limited by the decision of the bookmaker.
2.3. A bet is considered accepted after it is registered on the server and confirmed online. Registered bets cannot be cancelled or corrected.
2.4. Bets are accepted only in an amount not exceeding the current balance on the client’s account. After the bet is registered, the bet amount is debited from the account. After the bets are calculated, the winnings are credited to the client’s account.
2.5. Bets are accepted until the start of the event; the date, start time of events and any related comments indicated in the line are indicative. If for any reason a bet is placed after the actual start of the event, such bet is considered void. An exception is bets on live broadcasts, i.e. bets made during the match. Such bets are considered valid until the end of the match.
2.6. LINE and LIVE bets cannot be edited or deleted, except in special cases provided for by these rules.
2.7. If a bet is subject to cancellation, the refund will be made for a single bet. In express bets, if a bet on one or more events is canceled, the winnings for these events will not be calculated.
2.8. In cases of incorrectly calculated bets (for example, due to erroneously entered results), such bets will be recalculated. In this case, bets placed between the erroneous calculation and the recalculation are considered valid. If the player’s balance turns out to be negative after the recalculation, they cannot place bets until they top up their account.
2.9. All sporting events will be considered postponed or cancelled only if there is information from official documents of organizations holding sporting competitions, official websites of sports federations, websites of sports clubs and other sources of sports information, and based on this data, the sporting events specified in the line are adjusted.
2.10. A bet is subject to cancellation if the client deliberately misled the staff (employees of the bookmaker company), providing them with false information and demands regarding the acceptance of bets, payment of winnings, the outcome of the event, and other information and demands of a similar nature. The above cases also apply to minors under 18 years of age, as well as their parents.
2.11. A bet is subject to cancellation if the bet is placed on a known outcome (the event occurred, but the result is not reflected in the system).
2.12. A bet is subject to cancellation if the start of the event was postponed for more than 72 hours.
2.13. If an event is interrupted, bets will be settled based on the results determined at the time of interruption. If the results for bets have not yet been determined, settlement will be suspended for 48 hours. If the event is not completed within this time, all bets will be settled at odds of 1. Exceptions are specified in the “Rules for Individual Sports”.
3. Types of Bets
3.1. Single – a bet on a specific outcome of an event. The winnings on a single bet are equal to the product of the bet amount and the odds set for the given outcome.
3.2. Express – a bet on several independent outcomes of events. The winnings on an express bet are equal to the product of the bet amount and the odds of all outcomes included in the express bet. A loss on one of the outcomes of the express bet means a loss for the entire express bet.
3.3. System – a bet on a combination of several express bets. The winnings on a system bet are determined based on the selected number of winning outcomes: two out of three, four out of five, five out of seven, etc. Express bets within a system bet are settled according to the rules for calculating Express bets. The loss of individual express bets in a combination does not mean a loss for the entire system bet. Restrictions on the number of events are specified in paragraph 4.5. of these Rules.
4. Restrictions on the inclusion of certain event outcomes
4.1. Only one of the dependent outcomes can be included in an express bet. If two or more dependent events are included in one express bet, the events with the lowest odds are excluded from this express bet.
4.2. Dependent outcomes (interdependent events) – the result of one part of the bet affects the result of the other part.
4.3. Bets on the events “Team will score a penalty Yes/No” are considered losing if a penalty is not awarded during regular time of the game.
4.4. Bets on the events “How the goal will be scored”, “Next goal” are considered losing if the goal, the number of which is indicated in the bet, is not scored.
4.5. The maximum permissible number of events in the system is 16.
5. Accepting bets during the match (live bets)
5.1. Live bets are accepted on main and additional outcomes. You can make single live bets or combine them into one accumulator.
5.2. A bet is considered accepted after it is registered on the server and confirmed online. An accepted bet cannot be changed. If the circumstances specified in the section “Basic rules for accepting bets” occur, a live bet may be settled with odds of “1”.
5.3. The bookmaker is not responsible for any inaccuracies in the current results of matches on which live bets are accepted. Clients should also use other independent sources of information.
5.4. Live bets cannot be edited or deleted.
6. Match results, date and time of their start, procedure for resolving disputes
6.1. The settlement of bets may be revised due to an incorrect result provided by the bookmaker. When calculating bets, the actual start time of events is taken into account, which is approximately determined based on official documents of the organizations holding the sporting competitions. If there are no such approved documents, then based on the official websites of sports federations, websites of sports clubs, and other sources of sports information.
6.2. The bookmaker is not responsible for any discrepancies between the date and time of the actual start of events. The date and start time of the event indicated in the line are approximate. When calculating bets, the actual start time of the event is taken into account, which is determined based on official documents of the organization holding the competition.
6.3. The bookmaker is not responsible for inaccuracies in the names of championships and the duration of matches (sporting events). The data indicated in the line and live broadcast are approximate. Clients should use other independent sources of information to clarify the data on the sporting event. Claims regarding the outcome of an event are accepted within 10 days from the event’s completion, provided there are official documents regarding the outcome of the event issued by the organization holding the competition.
6.4. Bets placed after the start of an event are settled at odds of “1” (except for live bets); in express bets, the odds for such bets are considered equal to “1”.
6.5. If a client placed a bet on an event the outcome of which was known to him, such bet is subject to cancellation. In this case, the decision of the bookmaker is made after a special closed investigation. All actions regarding such a bet are temporarily suspended.
6.6. If a participant withdraws from the competition before the start of the event, all bets on this participant are cancelled.
6.7. If a participant drops out during the competition for any reason (injury, refusal, etc.), all bets made before the start of the last round or stage of the competition in which he participated are considered valid, and the remaining bets are cancelled.
6.8. If a participant or team member (football player, hockey player, basketball player, etc.) does not take part in a match, the odds of winning on bets on him are equal to “1”, unless otherwise agreed.
6.9. If in a tennis match a refusal (disqualification) occurs before the start of the match, the odds of winning on bets are equal to “1”, except for bets on the participant’s result in the competition. If a tennis match is interrupted, not completed on the same day and postponed, bets on it remain valid until the end of the tournament within which this match was held, until the match is played out or one of the participants withdraws.
6.10. If an event (match, competition or fight) specifies one pair of participants (teams, athletes), and the composition of the pair subsequently changes, then all bets on this event are canceled.
6.11. In team competitions, if one or more members of either team are replaced for any reason, bets on the outcome of the entire match remain valid.
6.12. In doubles matches, if the lineup of the pairs is specified, in case of substitution of at least one of the participants, the odds of winning will be equal to “1”. If the lineup is not specified, bets will stand.
6.13. In competitions in which the terms “home” and “away” are used, in case of an event being moved: to a neutral field – bets remain valid; to the field of the opposing team – bets remain valid.
6.14. If the terms “home” and “away” are not applicable to an event (for example, in singles and doubles sports), then if the venue of the event is changed, all bets on it will remain valid. Teams of the NBA, NHL, AHL, CHL, OHL, WHL, East Coast Hockey League of North America can be placed in either direct order (home – away) or reversed. In case of the reverse order, bets will not be refunded.
6.15. In friendly matches and club friendly tournaments, if the venue of the event changes, all bets on it remain valid.
6.16. Sports or situations for which there is no separate description of the features of accepting and calculating bets are subject to the General Rules.
6.17. In controversial situations that have no precedent, the final decision is made by the bookmaker.
6.18. In the event of a discrepancy between data from various sources of information (date, time, result, team name), the bookmaker suspends the payment of winnings until the authenticity of such information is fully investigated. If the result of a completed event, presented on the official website, differs from the data of the television broadcast, the Company reserves the right to make calculations based on the data of the television broadcast.
6.19. If an error is detected in the odds calculation program and this error is acknowledged by the company, all bets placed on these events are considered winning and payouts for bets are made with odds of “1”.
7. Parties
7.1. All clauses of the Agreement that include the pronouns “we”, “us”, “our” or “Company” refer to the Company with which the client enters into an agreement, in accordance with clause 1 above.
8. Changes to Terms
8.1. For a number of reasons, namely commercial, legal, and for reasons related to customer service, we have the right to make any changes to the Agreement. The current clauses of the Agreement and the dates of their entry into force are available on the website. The Client is personally responsible for familiarizing themselves with the current Agreement. The Company has the right to make changes to the operation of the Website at any time and without prior notice to Clients.
8.2. In case of disagreement with the amended terms of the Agreement, the Client must stop using the Website. Further use of the Website after the amended terms of the Agreement come into force will be deemed its full acceptance, regardless of whether the Client has received a corresponding notice or learned of the changes from the updated Agreement.
9. Right of Claim
9.1. Persons under 18 years of age or the age (hereinafter referred to as the Legal Age) required for legal participation in gambling under the laws of a particular jurisdiction are prohibited from using the Website. Use of the Website by persons under the Legal Age is a direct violation of the Agreement. In this regard, we reserve the right to request documents that can confirm the Client’s age. The Client may be denied services and their account may be suspended if evidence of the Client’s age is not provided upon our request.
9.2. Online gambling is prohibited by law in some jurisdictions. By accepting the Agreement, the Client understands that the Company cannot provide guarantees or legal advice regarding the legality of using the Website in the jurisdiction in which the Client is located. We cannot guarantee that the Website’s services do not violate the laws of the Client’s jurisdiction. The Client uses the Website’s services at their own discretion and assumes full responsibility, fully understanding all possible risks.
9.3. We do not seek or intend to provide the Client with services that violate the laws of their jurisdiction. By accepting the Agreement, the Client confirms and warrants that use of the Website complies with the laws and regulations in force in their jurisdiction. We are not responsible for the illegal use of the Website’s services.
9.4. For legal reasons, we do not accept Clients from the following countries:
9.4.1. Absolute Restriction. Clients from the USA, Canada, the UK, Spain, Latvia, Lithuania, the Netherlands, France, Italy, Switzerland, Albania, Barbados, Pakistan, Syria, South Sudan, the Cayman Islands, Haiti, Jamaica, North Korea, Malta, Panama, and the United Arab Emirates are not accepted.
Persons residing or located in these countries are not permitted to open accounts or deposit funds on the Website. The list of jurisdictions is subject to change and may be made by the Company without prior notice to Clients. You agree that you will not open an account or transfer funds to it while located in one of the above jurisdictions.
The Company is not responsible for users from the above jurisdictions who bypass the approved precautions and warnings published on the 1win website.
9.4.2. Blacklist. In addition to section 9.4.1, all NetEnt games are prohibited in the following countries: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Denmark, Estonia, Latvia, Lithuania, Czech Republic, Mexico, Portugal, Romania.
9.4.3. Restrictions for branded games.
9.4.3.1. Guns & Roses, Jimi Hendrix and Motörhead are not serviced in the following countries: Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
9.4.3.2. Universal Monsters games (Frankenstein, the Bride of Frankenstein, Dracula, The Phantom’s Curse, Creature from the Black Lagoon, and The Invisible Man) are EXCLUSIVELY available in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
9.4.4. Pooled Jackpot Restrictions. Pooled jackpots are not honored and cannot be accessed in the following countries: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates and Ukraine.
9.5. Bets are not accepted:
9.5.1. from persons who are participants in the events on which bets are placed (athletes, coaches, referees, club owners or functionaries and other persons who have the opportunity to influence the outcome of the event), as well as from persons acting on their behalf; from persons representing the interests of other bookmakers;
9.5.2. from other persons whose participation in an agreement with a bookmaker is prohibited by current legislation.
9.6. Liability for violation of clause 9.5 of this Agreement lies with the bettor. In the event of a breach of this Agreement, the bookmaker reserves the right to refuse payment of any winnings or refund deposits, as well as to void any bets. The bookmaker is not responsible for when it became aware that the client falls into one of the above categories of persons. This means that the bookmaker has the right to take these measures at any time after becoming aware that the client is one of these persons. 9.7. If a bettor commits fraudulent actions against the bookmaker (multi-account, use of automated betting software, playing on arbitrage situations if the gaming account is not used for placing bets, abuse of loyalty programs, etc.), the bookmaker reserves the right to stop such fraudulent actions by canceling bets and closing the bettor’s gaming account.
10. Opening an account
10.1. In order to gain access to all the main services of the Website, it is necessary to open an account. To do this, the Client can register “in 1 click” or provide their email address and create a password, which will then be used to log in to their gaming profile, and also, it is required to provide personal information: name, phone number and date of birth.
10.2. The Client must provide a real email address during registration or, in the case of “1 click” registration, change the address to a real one.
10.3. To confirm the accuracy of the information, the Company has the right to request documents confirming the identity of the Client. If for any reason the Client does not provide the requested identification documents, the Company has the right to suspend or block the Client’s profile until they provide the necessary information.
10.4. The Client confirms that, when registering on the Website, they provided complete and accurate information about themselves, and if any changes occur, the Client undertakes to immediately update their profile. Failure to comply with or ignoring this rule may lead to the application of restrictions, suspension or blocking of the profile, as well as cancellation of payments.
10.5. In case of any questions or problems when registering on the Website, the Client can contact the support service via online chat or call 8 (800) 301-77-89 (24 hours).
10.6. Each Client can open only one account on the Website. All other accounts opened by the Client will be considered duplicates. We reserve the right to close such accounts and invalidate all transactions conducted using the duplicate account.
10.6.1. Not to return to Clients all deposits and bets made from the main and duplicate accounts; demand the return of all winnings, bonuses and funds received while using the duplicate account. The Client is obliged to return them upon our first request.
11. Identity verification. Legalization
11.1 Please note that the name and date of birth specified in your profile must match your real name.
11.2 The name specified in your profile during registration must match the name on the credit card or other payment profiles used to deposit or withdraw funds from/to your gaming account.
11.3 To confirm your identity, address and/or payment profile (“identity”), we may at any time request:
11.3.1. proof of identity (including, but not limited to, copies of a valid passport/ID card and/or payment cards used),
11.3.2. proof of address, including, but not limited to, recent utility bills (no more than three months old),
11.3.3 a bank statement showing the status of accounts related to the selected payment method (no more than three months old).
11.4 If you do not provide us with these documents and/or we are unable to verify your identity within a reasonable time determined by us, we reserve the right;
11.4.1 block the Client’s profile until verification is successfully completed;
11.4.2 cancel all or some of your transactions and freeze your profile, and/or freeze or close your profile and terminate this Agreement.
11.5 We reserve the right to conduct a security check at any time to confirm information about your identity, age and other registration or payment details provided by you to verify your use of the Services (e.g. to prevent Prohibited Activities), your compliance with this Agreement and check your financial transactions made within the framework of using the Services for a potential violation of this Agreement.
11.6 You authorize the bookmaker to make any inquiries regarding you, use and disclose to any third party any information about you for the purpose of verification.
11.7 You agree to provide us with any additional information or documents upon request for conducting the Security Check.
11.8 This procedure is mandatory and is carried out in accordance with current gambling regulations and legal requirements to combat money laundering, in particular in accordance with the National Regulation on Reporting of Unusual Transactions and our internal policy on combating money laundering and preventing the financing of terrorism.
12. Username, Password and Security
12.1. After opening an account on the Website, the Client is obliged to keep their password and username confidential and not disclose this information to third parties. In case of loss of the data necessary for accessing the account, they can be found out or restored by clicking the “Recover password” button.
12.2. The Client is responsible for the safety of the password, as well as any actions and transactions made through their account. In addition, the Client is liable for all losses incurred as a result of the actions of a third party.
12.3. In the event of a security breach or unauthorized access to the account, the Client must immediately notify the bookmaker. If necessary, the Client is obliged to provide the Company with evidence that unauthorized access has actually occurred. The bookmaker shall not be liable for damage incurred by the Client as a result of incorrect or careless use of the username and password by a third party or for unauthorized access to the account.
13. Deposits, placement and withdrawal of funds from the account
13.1. In order to place a bet on the Website, the Client must place a certain amount of money on their account.
13.2. The Client confirms and undertakes that:
13.2.1. funds deposited into the gaming account were not obtained illegally or prohibitedly;
13.2.2. The Client will not refuse completed transactions, will not deny or cancel completed payments, which may become a reason for returning funds to a third party and allow them to evade legal liability.
13.3. We do not accept funds from third parties: friends, relatives or partners. The Client is obliged to deposit funds only from their account, bank card or system registered in the Client’s name. In the event of a violation of this condition, all winnings may be confiscated.
13.4. In case of a bank transfer request to return funds to their rightful owner, all costs and commissions are borne by the recipient.
13.5. We do not accept payments in cash. We may use various organizations processing electronic payments or financial institutions for electronic payments, including incoming payments and payouts to Clients. Except in cases where the terms and conditions of such institutions contradict the terms of the Agreement, the Client fully accepts such rules.
13.6. The Client agrees not to refuse, reverse, or cancel transactions conducted through their account. Furthermore, in each of such cases, the Client is obligated to return or compensate the Company for the amount of unplaced funds, including any costs we may incur in collecting the Client’s deposits.
13.7. The Company reserves the right to block the Client’s account, as well as cancel payouts and recover winnings, if there is a suspicion that the account was replenished fraudulently. We reserve the right to notify the relevant authorities of fraudulent payment actions and illegal activity. We reserve the right to use the services of collection agencies to recover payments. The Company is not responsible for the unauthorized use of credit cards, regardless of whether they have been reported stolen.
13.8. We reserve the right to use the positive balance of the Client’s account to pay off any amount the Client owes the Company. In particular, in cases of repeated bets or wagers, in accordance with paragraph 10 (Collusion, Misleading Practices, Fraud and Criminal Activity) or paragraph 13 (Errors and Omissions).
13.9. The Client fully understands and accepts the fact that the gaming account is not a bank account. Therefore, insurance, replenishment, guarantees and other means of protection by the deposit insurance system and other insurance systems do not apply to it. Interest is not accrued on funds in the gaming account.
13.10. The Client has the right to submit a request to withdraw money from the account, provided that:
13.10.1 all payments received into the account have been verified, and none of them have been cancelled or reversed;
13.10.2 verification actions have been carried out properly.
13.11. When processing a request to withdraw funds from an account, the following points must be taken into account:
13.11.1. the game profile must be completely filled out;
13.11.2. if, as a result of the requested withdrawal operation, the total amount of funds withdrawn exceeds $630. or an equivalent amount in any other currency, an identification procedure will be carried out. To carry it out, the Client must send us a copy or digital photo of the Client’s identity document. When replenishing the account using a credit card, you must send a copy of the image of both sides of the card. The first six and last four digits of the card number must be visible, the CVV2 code can be hidden;
13.11.3. the company has the right to charge a commission to cover the costs associated with the withdrawal of funds not used in the game;
13.11.4. English: the withdrawal amount of up to $65 or an equivalent amount in another currency is paid to the client’s account within 1 to 60 minutes from the moment of submitting the request, except for technical problems on the part of the bank or payment system;
13.11.5. the withdrawal amount of $65 or an equivalent amount in another currency is paid to the client’s account within 5 days from the moment of submitting the request;
13.11.6. other delays of up to 3 business days are possible depending on the bank or other payment system;
13.11.7. other ways of withdrawing winnings are discussed separately with the Website Administration.
13.12. The Company does not provide money exchange services. We have the right to close such accounts and:
13.12.1. retain a commission in the amount of our costs for withdrawing funds not used in the game;
13.12.2. :
13.12.3. not to return to Clients all deposits made from the main and duplicate accounts.
13.13. To activate withdrawals, a player must place bets in the amount of at least 100% of each deposit made or engage (play, use) at least 100% of each deposit made in any games on our platform.
13.14. If the winnings amount exceeds $65 320, the bookmaker reserves the right to set a daily withdrawal limit, which is calculated individually for each Client.
14. Terms and conditions for the bookmaker’s services:
14.1. You agree to pay for all services and/or goods or other additional services ordered by you on the Website, as well as all additional costs (if applicable), including, but not limited to, all taxes, duties, etc. You are solely responsible for the timely payment of all payments. The payment service provider only ensures payment in the amount specified by the Website and is not responsible for the payment of the aforementioned additional amounts by the Website user. After clicking the “Payment” button, the payment is considered processed and irrevocable. By clicking the “Payment” button, you agree that you will not be able to cancel the payment or request its cancellation. By placing an order on the Website, you confirm and indicate that you do not violate the laws of any state. Additionally, by accepting the provisions of these rules (and/or Terms and Conditions), you, as the owner of the payment card, confirm that you have the right to use the goods and/or services offered on the Website.
14.2. If you use the Website’s services, which offer specific services such as gaming services, you provide legally binding confirmation that you have reached or have exceeded the age of majority in your jurisdiction to use the services provided by the Website.
14.3. By using the Website’s services, you assume legal responsibility for compliance with the laws of any country where this service is used, and confirm that the payment service provider will not be held liable for any illegal or unauthorized violation of this law. By agreeing to use the Website’s services, you understand and accept that all payments made by you are processed by the payment service provider, and there is no legal right to return already purchased services and/or goods or other payment cancellation options. If you wish to cancel your use of the service for the next purchase of services and/or goods, you can cancel the service using your Personal Account on the Website.
14.4. The payment service provider shall not be liable for any refusal/inability to process data associated with your payment card, or for any refusal due to failure to receive authorization from the issuing bank to process a payment using your payment card. The payment service provider shall not be liable for the quality, volume, or price of any service and/or product offered to you or purchased by you on the Website using your payment card. When paying for any services and/or products on the Website, you are primarily obligated to comply with the Website’s terms of use. Please note that you, as the payment card holder, are solely responsible for the timely payment of any service and/or product ordered by you through the Website and for all additional costs/commissions associated with such payment. The payment service provider is solely responsible for the payment amount specified by the Website and is not liable for any pricing, total prices, and/or total amounts.
14.5. If a situation arises due to your disagreement with the above terms and/or other reasons, we kindly ask you to promptly refuse to make the payment and, if necessary, directly contact the Website administrator/support.
15. Collusion, Misleading Actions, Fraud and Criminal Activity
15.1. The Company does not recommend placing bets by a group of Clients from the same IP address or the same local network, or by prior arrangement. The above actions may be regarded as collusion, fraud, or misleading actions.
15.2. The Company bears no liability for when exactly it became aware or subsequently established that a bet was placed in violation of the rules. We reserve the right to close such accounts and:
15.2.1. : Invalidate all transactions, do not return to Clients all deposits and bets made in agreement with other Clients;
15.2.2. Demand the return of all winnings, bonuses and funds obtained as a result of collusion. The Client is obliged to return them upon our first demand.
15.3. The following activities are strictly prohibited, committing such actions will be regarded as a direct violation of the Agreement:
15.3.1. transferring information to a third party;
15.3.2. illegal activities: fraud, use of malware, bots and errors in the Website software;
15.3.3. fraudulent activities, such as using stolen, cloned or otherwise illegally obtained credit or debit card details to fund an account;
15.3.4. Participation in criminal activity, money laundering, or other activities that may give rise to criminal liability;
15.4. We reserve the right to suspend, cancel, or recall payouts or winnings associated with bonus funds if we suspect that the Client is intentionally misusing them.
15.5. The Company will take all reasonable and legally permitted actions to prevent and identify fraudulent collusions and their direct participants, and appropriate measures will be taken against such persons. We are not responsible for any losses or damages suffered by Clients as a result of fraudulent activity.
15.6. Clients are obliged to notify us immediately if they suspect that any Client is colluding or committing fraudulent activity. You can contact us by contacting our support team via online chat on the Website or by calling 8 (800) 301-77-89 (24 hours a day).
15.7. We have the right to prohibit Clients from accessing the Website and block their accounts without prior notice if they are suspected of fraudulent activity. In such cases, we are not responsible for the return or compensation of funds in the accounts of such Clients. In addition, we have the right to report illegal activity to law enforcement authorities. Clients are obliged to cooperate fully with us in the investigation of such matters.
15.8. Clients are prohibited from using the Website’s services and software to commit any fraudulent, illegal actions or transactions in accordance with the laws of any specific jurisdiction. If the fact that the Client has committed such actions is established or discovered, the Company may suspend or block the Client’s account and withhold the funds available on it. In such cases, Clients have no right to make any claims against the Company.
15.9. Gaming activities on behalf of third parties (nominal owners of the gaming account) are prohibited on the Website.
The gaming profile is subject to immediate blocking if, during the verification process of the gaming profile, a security service employee determines that the person undergoing verification does not have sufficient knowledge of sports betting.
16. Other prohibited actions on the Website
16.1. The use of aggressive or offensive communication, profanity, threats, or any violent actions towards employees or other Clients of the Company is prohibited on the Website. If a Client fails to comply with this clause of the rules, the Company reserves the right to terminate communication with the Client or leave the incoming application without consideration.
16.2. It is prohibited to upload information to the Website in an amount that could cause disruption to the Website, or to carry out any other actions that may affect the operation of the resource. This includes viruses, malware, mass mailings, and spam – all of the above are strictly prohibited. In addition, Clients are prohibited from deleting, changing, or editing information posted on the Website.
16.3. Clients may use the Website for entertainment purposes only. Copying the Website in whole or in part is prohibited.
16.4. Clients undertake to refrain from committing any actions aimed at hacking the Website’s security system, gaining illegal access to confidential data, or carrying out DDoS attacks. Clients suspected of violating this rule will be subject to appropriate measures, including a complete ban on access to the Website and profile blocking. We also reserve the right to notify the responsible authorities of any Client’s illegal actions.
16.5. We shall not be liable for any losses or damages that our Clients or third parties may incur as a result of technical failures caused by virus attacks or other malicious actions targeting the Website.
16.6. Transferring or selling one Client’s profile to another is strictly prohibited.
17. Terms and Procedure for Termination of the Agreement
17.1. The Company reserves the right to delete the Client’s profile (as well as their username and password) without prior notice in the following cases:
17.1.1. The Company has decided to terminate the provision of Services to all or a certain part of the Clients;
17.1.2. the Client’s profile is in any way linked to a previously deleted profile;
17.1.3. the Client’s profile is linked to a currently blocked profile, in which case the Company has the right to close the profile, regardless of the type of connection, and completely block the credentials of these profiles. Except in cases specified in the Agreement, the funds in the Client’s profile will be returned to him within a certain period, immediately after filling out the application and withholding the amount that the Client owes to the Company;
17.1.4. The Client is involved in a criminal conspiracy or is attempting to hack the system;
17.1.5. The Client interferes with the operation of the Website software or attempts to carry out any other actions;
17.1.6. English: The Client uses their profile for purposes that may be considered unlawful under the laws of any particular jurisdiction;
17.1.7. The Client posts information of an offensive or derogatory nature on the Website.
17.2. The Company has the right to close the Client’s profile or terminate the Agreement by sending a corresponding notice to the email address specified in the contact information. In the event of such actions on our part, with the exception of the situations specified in paragraph 15 (“Collusion, misleading actions, fraud and criminal activity”) and 22 (“Breach of the terms”) of this Agreement, the Company is obliged to return the funds from the Client’s account. If for any reason we are unable to contact the Client, the funds will be temporarily transferred to the account of the bookmaker or regulatory authority.
18. Changes to the Website
18.1. We reserve the right, at our sole discretion, to make changes or additions to the services offered on the Website at any time in order to support and update the resource.
19. System Errors
19.1. If the Website malfunctions during the game, the Company will endeavor to correct the situation as soon as possible. We are not responsible for malfunctions in information technology equipment arising from the operation of the equipment used by Clients to access the Website, as well as for malfunctions in the work of Internet providers.
20. Errors and Defects
20.1. The Company reserves the right to limit or cancel any bets.
20.2. If the Client used funds credited to their account as a result of an error to place bets and participate in the game, we may cancel such bets and any winnings obtained with their help. If any payment has been made for such bets, such amounts shall be deemed to have been transferred to the Client in trust, and the Client is obliged to return them upon our first demand.
20.3. The Company and service providers shall not be liable for any damage, including loss of winnings, resulting from errors on the part of the Client or on our part.
20.4. The Company, its distributors, affiliates, licensees, subsidiaries, as well as employees and directors, shall not be liable for any loss or damage arising from the interception or misuse of
information transmitted over the Internet.
21. Limitation of our liability
21.1. The Client independently decides to use the Website services, and any actions and their consequences are a consequence of the personal choice of the Client, made at his own discretion and at his own risk.
21.2. The Website shall be operated in accordance with the provisions of this Agreement. The Company makes no additional warranties or representations in relation to the Website and the services offered on it and hereby excludes its liability (to the extent permitted by law) for all implied warranties.
21.3. We are not liable for tort, negligence, loss or damage that cannot be foreseen at the given moment.
21.4. The Company is not responsible for the content of resources that can be accessed through the Website.
22. Breach of Terms
22.1. The Client agrees to fully indemnify, defend and protect the interests of the Company, its partners, employees and directors from and against any claims, liabilities, costs, losses and expenses arising from:
22.1.1. the Client’s breach of the Agreement;
22.1.2. the Client’s violation of laws and the rights of third parties;
22.1.3. gaining access to the Website services by any other person using the Client’s identification data, with or without his permission, or;
22.1.4. appropriation of winnings obtained in this way.
22.2. If the Client breaches the terms of the Agreement, we reserve the right to:
22.2.1. notify the Client that his actions violate the terms of the Agreement and demand immediate cessation of the prohibited actions;
22.2.2. suspend the Client’s account;
22.2.3. block the Client’s account without prior notice;
22.2.4. recover from the Client’s account the amount of payments, winnings or bonuses acquired as a result of the violation.
22.3. We reserve the right to cancel the Client’s username and password if he/she fails to comply with any of the provisions of the Agreement.
23. Intellectual Property Rights
23.1. All content of the Website is subject to copyright and other proprietary rights owned by the Company. All downloadable and printed materials present on the Website may only be downloaded to one computer. English: Printing of these materials is permitted for personal and non-commercial use only.
23.2. Use of the Website does not grant the Client any rights to the intellectual property owned by the Company or a third party.
23.3. Any use or reproduction of the trademark, trade names, logos and other promotional materials displayed on the Website is prohibited without the appropriate consent of the Company.
23.4. The Client will be liable for any damage, costs or expenses incurred as a result of their commission of any prohibited activity. Clients must promptly notify the Company if they become aware of any prohibited activity and provide all reasonable assistance in any investigation the Company may conduct based on the information provided.
24. Clients’ Personal Data
24.1. We are obliged to comply with personal data protection requirements in the manner in which the Company uses personal information collected as a result of a user’s visit to the Website. The Company takes its obligations to process the personal data of our Clients with the utmost seriousness. The Company processes the personal data provided by Clients in full compliance with the privacy policy.
24.2. By providing personal data, Clients agree that the Company has the right to process personal data for the purposes specified in the Agreement, or to comply with regulatory and legal
obligations.
24.3. In accordance with the privacy policy, we undertake not to disclose or transfer the personal data of our Clients to third parties, with the exception of information processing systems and employees who, if necessary, may use it solely for the purpose of improving the quality of services. 24.4. We retain copies of all correspondence received from Clients in order to accurately record all information received.
25. Use of Cookies on the Website
25.1. We use Cookies to ensure the functionality of the Website. A cookie is a small text file stored on a user’s computer when they visit a website. It allows us to recognize specific users when they return. You can find more information about how to control and delete cookies at www.aboutcookies.org. Please note that deleting our cookies may block access to some sections and features of the website.
26. Complaints and Notifications
26.1. If you have any complaints or claims regarding the operation of the Website, you should first of all send your claim as soon as possible to the support service via online chat through the Company’s Website (the Company’s 24-hour support phone number is 8 (800) 301-77-89) or to the company’s email address: [email protected].
26.2. The Client agrees that the record of the dispute stored on the server may be used as evidence when considering the claim.
27. Procedure for resolving disputes
27.1. The Player may dispute any situation. The Company will comprehensively and objectively consider all controversial issues if specific information – facts and arguments – is provided. The disputed information, along with the facts and arguments, must be provided in writing via online chat through the Company’s Website (the Company’s 24-hour support phone number is 8 (800) 301-77-89) or by email to the Company’s support service – [email protected]. Complaints or suggestions will be reviewed within 14 days of receiving the letter, and the Client will receive notification of the result of the review in a response letter. If additional checks are necessary, the Company reserves the right to extend the consideration period for the request to 30 days from the date of its receipt. The text of the letter is prohibited from using obscene language, any kind of insult, or false information.
28. Force Majeure
28.1. The Company shall not be liable for delays or failure to fulfill the obligations set out in the Agreement if they are caused by force majeure, which shall be understood as natural disasters, wars, civil unrest, labor disputes, interruptions in public utility networks, DDoS attacks or other attacks on the Internet that may have a negative impact on the operation of the Website.
28.2. During the period of force majeure, the operation of the Website is considered suspended, and during this period there is a deferment in the fulfillment of obligations. The Company undertakes to use all means available to it to find solutions that will allow the full fulfillment of its obligations to Clients until the end of the force majeure.
29. Disclaimer of Obligations
29.1. If we fail to ensure that the Client fulfills any of its obligations, or if we fail to exercise any of the remedies to which we are entitled, this shall not be construed as a waiver of those remedies or as a reason exempting the Client from fulfilling its obligations.
30. Severability of Agreement
30.1. If any provision of the Agreement becomes invalid, illegal or unenforceable, then that provision will be severed from the remainder of the Agreement, which will remain in full force and effect. In such cases, the part that is considered invalid will be amended in accordance with the updated rules.
31. Links
31.1. The Website may contain links to other resources that are beyond our control. We are not responsible for the content of other sites, the actions or omissions of their owners, or the content of third-party advertising and sponsorship. Hyperlinks to other sites are provided for informational purposes only. Clients use them at their own risk.
32. Bonus Promotions
32.1. Increased wagering is only applicable to cash bonuses and applies only to the bonus amount. If the bonus is a percentage of the deposit, the wagering applies to the percentage amount. The wagering amount depends on the bonus promotion and is set by the Website.
32.2. A cash bonus can only be withdrawn after it has been fully wagered.
When cash bonuses are awarded for registration or in other cases where the Client is not required to deposit funds into the balance upon receiving the bonus, withdrawal of the bonus accrual is not possible until the first deposit.
