Responsible Gaming

Responsible gaming is an important part of our Company’s customer service policy, and we take problems that may arise from gambling addiction very seriously. We consider it our direct responsibility to protect players from excessive gambling and to prevent underage gambling.

We want our service to be as convenient and functional as possible, so that it is ideal for an exciting pastime. Unfortunately, for some players, gambling can turn from an exciting hobby into a problem.

We fully support and share responsible gambling policies used worldwide, and we do everything to ensure that our Clients can enjoy safe and exciting gaming without losing control.

Maintaining control

Gambling at a bookmaker’s office is simply entertainment, a good way to have a good time, enjoy the game of your favorite team and find like-minded people among other bettors. While you can have a good time watching matches and gambling, it is nevertheless worth remembering that moderation is necessary.

Every bettor should always remember:

Gambling is only a form of leisure, and not a way to make money, you cannot lose your sense of proportion:

In case of a loss, you should not try to win it back immediately, because there is always a chance to win next time; English:
start the game on the condition that you can spend only the amount you have and no more;
carefully monitor the time and amount of money you spend on the game.

Prevention of gambling addiction.

Among the majority of people for whom gambling is just an exciting way to spend time, there is a small percentage of players who suffer from gambling addiction. The results of recent studies have shown that only a small part of the adult population faces such a problem as gambling addiction. However, our Company takes this problem very seriously and suggests that bettors always remember that:

gambling is based on the law of probability, so there are no “formulas” or “systems” that guarantee winning;
the desire to play must come solely from you;
Gambling is entertainment, not a way to get rich quick or pay off debts;
Regularly monitor how much money you spend on gambling;
To play, you must always know the rules of the game.

It is difficult to determine the line that separates healthy gambling from an addiction. But there are some signs that may indicate that a bettor is starting to have problems.

You are asked to answer 10 questions. If you answered yes to at least 5 of them, then it is highly likely that you already suffer from a gambling addiction.

Are you seriously involved in gambling?
Are the amounts of your bets constantly increasing?
Do you borrow money to gamble?
Do you often gamble longer than you planned?
Does frequent visits to the bookmaker’s office negatively affect your reputation?
Do you feel irritated or disappointed if you cannot take part in a bet?
Is gambling a way for you to escape from problems?
Do you often have to win back your losses?
Have you tried to control the size of your bets, the time you spend in the gambling establishment, but your attempts were unsuccessful?
Do you not talk about your passion for gambling to your loved ones?

Tips for gambling management

Determine in advance the time you will spend playing at the bookmaker;
Set the maximum amount you are willing to lose and do not exceed it; Never borrow money to gamble;
Try to find a new hobby and combine it with gambling;
Never visit gambling establishments if you are in a bad mood, depressed or oppressed.

Self-Exclusion from the Game

If you wish to close your 1win account, please contact support. In most cases, you will have the opportunity to restore your account later. However, if you request permanent closure, we will honor this request in all circumstances and it will not be possible to reopen your account.

Further help online

Some charities and associations may be able to provide help and advice at:

https://www.gamblingtherapy.org/

https://www.gamcare.org.uk

https://www.gamblersanonymous.org.uk/